By placing an order through the Cuddles & Meow website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
ORDER CANCELLATION
If you'd like to cancel your order, please do it within 24 hours upon placing your order. If your order has still yet to be sent out, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a tracking number, unfortunately we wouldn't be able to cancel your order.
30 DAY REFUND POLICY
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund, except for our Creamy Fish Oil Pump, which comes with an extended 90-day refund window. Due to our warehouse being located overseas, we only provide refund/resend for damaged and wrong products.
Refund requests for orders received after 30 days (or 90 days for the Creamy Fish Oil Pump) will be politely declined. We hope you understand. If 30 days (or 90 days for the Creamy Fish Oil Pump) have gone by since you've received your order, unfortunately we can’t offer you an exchange or a refund, unless the items were wrongly sent. Most unused, non-defective items can be returned for a full refund.
DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately at support@cuddlesmeow.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
RESENDING
We only resend products that are damaged, wrong product, wrong size, or defective. If you need us to resend an item please contact us at support@cuddlesmeow.com
RESTOCKING FEE
We do not charge a restocking fee on resending/refund.
Disclaimer: These policies are verified for CUDDLES & MEOW and able to be used against any claim. Please make sure to read these policies before placing your order.
If you have any questions, please send us a message to our e-mail support@cuddlesmeow.com
CONTACT INFO.