FREQUENTLY ASKED QUESTION
➜ What currency are the prices do see in the site?
Our based price is in USD, but the price will reflect to the currency based on your current location.
➜ How many days it takes for an order to arrive?
We offer one type of shipping: Standard Shipping (5-15 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.
➜ How do I know if my package is shipped and on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. Feel free to reach out to inquire us your order status!
➜ How can I track my package?
When you receive a shipping confirmation letter from us via email, simply copy the tracking number provided and paste it into our order status tracker page.
➜ Do you offer guarantee on your products?
If you ever received a wrong/damaged item, you can always request a resend/refund from us. Though we're confident in the quality of our product through testing it on many cats and a lot of them approved it, but we do not provide refund if the reason of the refund is your cat(s) doesn't like our products. Each cats have their unique personalities and it's out of our control if your cat chose to like or not like our products. Hope you'll understand!
➜ Why Are There Missing Items?
If your order is too big, it might be divided and shipped out in 2 or more batches to make it smaller and reduce shipping cost for you. So if you've received one batch of your order and found out there are many items missing, please reach out to our support here and we will send you the remaining tracking code for the items that are on its way to you!
➜ How can I contact Cuddles & Meow?
please send us an e-mail to support@cuddlesmeow.com and we'll back to you as soon as we can.